At hanna online, we take the privacy of every Filipino player seriously. This page explains what personal information we collect, why we collect it, how it is used, and what rights you have over your own data. Please read this policy carefully before registering or using any part of the platform.
When you register an account on hanna online, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, and mobile number. We also collect your preferred payment method details when you make a deposit or request a withdrawal through supported local channels such as GCash or Maya. During your use of the platform, we automatically gather technical data including your device type, operating system, browser version, IP address, and session activity logs. This information helps us verify your identity, process transactions securely, and ensure the platform runs correctly on your device. We may also collect information you voluntarily provide when you contact our support team, such as the nature of your query and any attachments you send.
We collect only the data that is necessary to operate the platform and deliver a safe, personalised experience for players in the Philippines. We do not collect sensitive personal information such as government ID numbers unless specifically required for identity verification under applicable regulations. Any data collected through cookies or similar tracking technologies is limited to platform performance and session management — we do not use these for advertising profiling. You can review your cookie preferences at any time through your browser settings. All data collection practices are carried out in accordance with applicable Philippine data privacy laws.
Name, date of birth, email, and mobile number collected at sign-up to verify your identity and set up your account.
Payment channel information collected when you deposit or withdraw, processed securely through supported local methods.
Technical data about your device and session activity used to keep the platform stable and your account secure.
Your registration data is used to create and maintain your account, verify your eligibility to play, and ensure only you can access your profile. We use your contact details to send important account notifications such as login alerts, withdrawal confirmations, and security updates. We do not use your contact information for unsolicited marketing without your explicit consent.
Payment details are used solely to process your deposits and withdrawals through the local payment channels available on the platform. We retain transaction records as required by applicable financial regulations in the Philippines. Your payment information is never shared with third parties for purposes unrelated to completing your transaction.
Technical and session data is used to detect suspicious activity, prevent fraud, and protect the integrity of the platform for all Filipino players. We may use your data to comply with legal obligations, respond to lawful requests from regulatory authorities, or enforce our Terms and Conditions. These uses are strictly limited to what is necessary and proportionate under Philippine law.
Aggregated and anonymised usage data helps us understand how players interact with the platform so we can improve navigation, game availability, and mobile performance. This analysis does not identify you personally and is used only to make the platform better for everyone. No individual player profiles are built for advertising or sold to external parties.
When you contact our support team, the information you provide is used to resolve your query and improve our help resources. Support interactions may be recorded for quality assurance and training purposes. Records of support contacts are retained for a reasonable period and then securely deleted in line with our data retention schedule.
We may use your activity data to identify patterns that suggest a player may benefit from responsible gaming support, in line with our commitment to player welfare. Any intervention is handled sensitively and in accordance with our Responsible Gaming policy. This use of data is always in your interest and never for commercial profiling.
As a player based in the Philippines, you have specific rights over the personal data that hanna online holds about you, in line with applicable data privacy legislation. You have the right to request access to the personal information we hold on your account at any time, and we will provide this in a clear and readable format. You may also request that we correct any inaccurate or outdated information associated with your account — simply contact our support team with the details you would like updated.
You have the right to request the deletion of your personal data where it is no longer necessary for us to retain it, subject to any legal obligations that require us to keep certain records. If you believe your data has been processed in a way that is inconsistent with this policy or applicable law, you have the right to raise a complaint. You may also withdraw consent for any data processing that is based solely on your consent, without affecting the lawfulness of processing carried out before withdrawal. For any data-related requests, visit our FAQ page for guidance on how to reach our support team.
We retain your personal data for as long as your account is active and for a reasonable period afterwards as required by Philippine financial and gaming regulations. When data is no longer needed, it is securely deleted or anonymised. You may request early deletion subject to any applicable legal retention requirements.
We do not sell your personal data to third parties. We may share limited data with trusted service providers who help us operate the platform — such as payment processors — under strict confidentiality agreements. We may also disclose data to regulatory or law enforcement authorities when required by law.
We use industry-standard security measures including encrypted data storage and secure transmission protocols to protect your personal information. Access to player data is restricted to authorised personnel only. We regularly review our security practices to ensure they remain effective against emerging threats.
This Privacy Policy was last reviewed in 2025. For related information, see our Terms and Conditions and Responsible Gaming pages. If you have questions about how your data is handled, visit the FAQ page for support contact details.
Our FAQ covers the most common questions about accounts, data, and platform use. If you are ready to get started, registration is free and open to eligible Filipino players.